Apr 24 2016
Cut Off
So, yeah. Still no internet at Suzy Manor as of Saturday morning.
The technician did not show up on my blog’s birthday/anniversary last week. I called them three times that day. The first time, they said that the technician would call me back in 15 minutes. He didn’t. The second time, they said they would call me back with an update. They didn’t. The third time, they told me that the appointment had been double booked somehow and the two appointments, like a double negative, had cancelled each other out.
This was despite the fact that I had called them the evening before to confirm the appointment and was told that it was a priority appointment since the internet had then been out for over a week.
.
They made another appointment for that Friday. The same evening, I received a call from the local (or possibly local-ish) dispatch guy, who informed me that:
- There was no technician in my area on Friday, so the Friday appointment was not going to happen.
- The earliest a technician would/could be there was Tuesday the 26th.
- The folks who answer the 800 number, which I called three times on the day of Appointment One, do not have the capability of contacting the technicians, so the technician was never going to call me that day. Nor was the Friday appointment ever going to happen. And they knew it.
That’s a lot of lying in a relatively short time frame. By the time service is restored – assuming it actually does happen on Appointment Three (three times the charm?) it will have been out for two weeks.
I will have to call them again at some point and ask that they prorate the bill, but I just can’t deal with it now. Also my faith that they will do so is hovering at about the same level as my belief that they will show up on Tuesday, which is to say, Not At All.
UPDATE: I am pleased to report that as of Tuesday afternoon, the internet is reportedly working at my hippie hovel! Apparently the problem was something to do with a connection problem inside the modem and a faulty cable. Or something. Insert Charlie Brown teacher voice here. It only took two weeks and six phone calls!
A YEAR AGO: A perfect day.
3 Responses to “Cut Off”
I can’t believe this, what a way to service ones customer, so sorry to hear this Suzy, they should give you free internet for the next month after all these lies.
I start to write a comment and then…oops! it disappeared. So…..
So sorry you have had so much angst over this lack of internet. It sounds as though they should be paying you for that lack of 2 weeks…Maybe you should suggest this to the Manager or whoever is in charge. Something certainly does not smell right….
Anyway, so glad you are back on line….Enjoy!
It’s good to be back! I will definitely call them about getting the bill reduced.